Returns

Returns & Exchanges — TORVEK

We stand behind our gear. If your purchase doesn't fit or isn't what you expected, you may be eligible for a return under the guidelines below.

Return Window

Returns must be requested within 14 days of delivery.

Return Requirements

To qualify for a return, items must be:

Unused and unworn, except for indoor sizing try-ons
Free from odors, stains, damage, or signs of wear
Returned with original tags and packaging

Items showing signs of use, including water use, are not eligible for return due to safety and hygiene considerations.

Try-On Allowed

You may try on items indoors to check sizing, provided they remain in new condition with original tags attached.

Non-Returnable Items

Used items, including items worn in water
Items with missing tags
Final sale items
Items damaged by improper use or normal wear and tear

Exchanges

Need a different size? Exchanges may be available depending on inventory.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged or defective
The wrong item was shipped

Original shipping charges are non-refundable unless otherwise required by law.

Refund Processing

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days. Your financial institution may require additional time to post the refund.

Wrong or Damaged Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, whenever possible, and include:

Your order number
Photos of the item and packaging

We'll work with you to resolve the issue as quickly as possible.

Start a Return

Email us with your order number and reason for return.

TORVEK

Website: https://torvekgear.com

Email: info@torvekgear.com