Shipping Policy — TORVEK

Order Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays, after payment is received.

During periods of high order volume, processing may take longer. If delays occur, we'll notify you by email.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout. Delivery times vary depending on the shipping method and destination.

Typical delivery estimates:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Overnight Shipping: 1 business day (where available)

Delivery times are estimates and may be affected by carrier delays, weather, or peak shipping seasons.

Shipping Carriers

We ship using major carriers, including UPS, FedEx, and USPS, depending on the order and destination.

Shipment Confirmation & Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to appear.

Incorrect Address / Returned to Sender

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact us. We'll assist with investigating the shipment and filing a carrier claim when appropriate.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery, whenever possible, and include:

• Your order number

• Photos of the damaged product

• Photos of the shipping packaging

We'll work with you to resolve the issue as quickly as possible.

Contact Us

For shipping questions, please contact:

TORVEK

Website: https://torvekgear.com

Email: info@torvekgear.com